Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. 3. 18 month contract. 24 month contract. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. . £39 per month. . Welcome to this user forum for BT Retail phone and broadband customers. Activation date given 15th December. I got the 12 month pass offer that I redeemed. My phone line activated as expected, but not the broadband. Full Fibre’s rolling out across the UK, with thousands of homes connected everyday. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Find a hotspot and learn how to connect your devices. The best way to ha. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. TV Content including BT Sport. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. For the home; For business and public sector. com and include your BT ID and BT account number in the email. happened to a few people. com & Community; Broadband. 3. . After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. So you can get a better wi-fi signal from your basement office to upstairs. Swish Wi-Fi 6 Router (New) Wi-Fi Analytics. You can set up. Hello I'm sorry to hear you have cancelled your order. I work with the guys who manage the activation journey, so should be able to find what's going on tomorrow. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware. Give one of our guides in the helpdesk a call on 0330 1234 150 who'll be able to help you further with this. You can set up your broadband at any time, but it won't start working until your home has been activated. Shortly afterwards i received the reward card and it stated on there to await the activation code. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. Ok, ofcourse no broadband next day call " sorry our system shows Yo. Re: Broadband Activation Delayed - Latest. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. I tried activating it on-line. We know you need your broadband and landline to stay connected. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. Here's how to sign in on your BT TV device (e. “Your Sky Q Mini box has not. You can set up your broadband at any time, but it won't start working until your home has been activated. 24 month contract. 4G Home Broadband - 30Mb. Not getting broadband speed that BT promised? Problems with BT phone and broadband. The engineer came and there was no issues raised however the activation did not occur. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. BT are supposed to activate my home broadband on 15/06 . When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. In that time they have totally made my life a misery. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. So I though. Average speed* 67Mbps. The "Activate" button on my Product management page is still live but if. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. I was given an activation date of 20/01/2014. . Once completed you could have requested a new phone number. I have been with BT for less than 1 month. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. BT Sport on TV, Online player or App. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. Welcome to this user forum for BT Retail phone and broadband customers. . On the day of your visit. Received notification that landline has switched but nothing on broadband. We moved from Sky to BT after they failed to. BT Activation issues; Options. g. Annual price changes and terms apply. BT broadband and Sport from £1 a month for 3 months. - we're still waiting to activate your broadband. Automatic Compensation. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. . £51. First, please check that the broadband cable is probably connected to your Smart Hub 2. , that beats the 1mb we currently get. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. My activation date was the by midnight on the 21st but never happened. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. PlusNet broadband - problems getting connected. I'm a brand new BT Inifinity customer and things are already not going well at all. Attempt to phone BT to report that the line is still not active. “You can't watch TV at the moment as there is a connectivity problem”. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Close Broadband menu Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menuNew Full Fibre’s something different. However, I am curious as to a reason. Hi there. skip to search. by OmegafanX on 08-11-2023 12h02 Latest posted on 09-11-2023 8h32 by OmegafanX. If you accessed BT Sport via a linear TV channel/platform, then your access to TNT Sports will automatically commence from 18 July. Transferred to technical team, and prompty cut off. . I ordered BT fibre broadband to my new address on 5/7/23. Connect to your BT broadband hub over wi-fi or use the 1. Openreach deal with all providers apart from Virgin Media, who have their own staff shortages at. My broadband and phone was supposed to activate 4th April. Why am I having problems adding BT Virus Protect to. . Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. It shows you have a light signal so Openreach have completed their work. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). Subscribe to this Topic's RSS Feed;. 5cm in size. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. More about. Today is 12th of September We are still without Internet. Vodafone is terrible at communicating updates to the customer. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. Re: TNT Activation. Hi All I was wondering if someone could shed light on what could be going on here. 99 per month for months4-24 24 month contract. . There's a minimum 14-day cooling-off period, which begins the day after you register for the service. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. BT outages reported in the last 24 hours. Home phone including Digital Voice; BT. Keep track of your bills and usage. Supercharged, ultra-reliable broadband. We ordered the BT infinity 1 package. Solved: I have recently switched to BT from Plusnet. Sounds like you have a very similar issue to me regarding activation and going through the forum here it seems to be a very common theme from BT not providing activation when they say they will and we end up waiting weeks. We moved from Sky to BT after they failed to activate our broadband. Thanks for posting back @haggisbasherman. Thanks for confirming the process you're following. 1. BritBox on BT TV. To check your mobile signal status, use the EE coverage and network checker. Fix broadband problems. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Option 2. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. I'm not. Done all the recommended steps as they say the problem is. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. 1. Stream eye-opening documentaries, must-see reality, and exclusive Originals. That is where your problem started. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. . my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not. I called again today, waited more than 30 mins to talk to someone. Re: Switching from Sky to BT - issues that I wasn't aware of. Cheers John Jun 25, 2021. com & Community; Broadband. Having a cheap wired phone (£5) is a very useful tool to diagnose any faults, especially a noisy or disconnected line. Call us at least 3 weeks before, and we'll get broadband set up at your new place for free - even if we need to send an engineer. However, it's. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Since then, I have spoken to BT on several occasions regarding the delay. BT customers can watch on 2 devices at once (as long as one is a BT TV Box and you start streaming in the correct order), or 3 if you have NOW Boost. I bought two new Advanced Digital Home. Check if. Its no use phoning as I am just pass from dept. How to switch broadband. . Moving home. You can also watch Prime Video on thousands of eligible devices, such as. I followed the steps that came with the equipment, but th. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). Email; Billing. One is normally enough but we can send up to two more discs to cover your home. If you recently signed up for BT Broadband and can't connect, BT may not have activated your service yet. Learn how to get started with Mobile. You should be able to. On 17/06 BT support team told me that there is a glitch in the orde. 2. I work with the guys who manage the activation journey, so should be able to find what's going on. Does anyone know what we can do? We. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. Choose a topic. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. You must activate your card within the period advised by the party who provided you with your card. . To find out which speed is right for you, see our Cheap Broadband guide. To sign in on your BT TV device, follow the steps below. Once your broadband is up and running, just go to My BT and log in with your My BT details. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. But she decided to move to BT Fibre 1. Attempt to phone BT to report that the line is still not active. Until today I paid for Sky ADSL2+ broadband for her. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. Select your model and use our easy-to-follow guide to get all the answers you need. Yesterday was my activation day but from yesterday my router is flashing pink light and I don’t know what’s the problem. Hello, Me and mother currently have not recieved internet for an entire month. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Internet is currently two days late. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. Choose one of our great value broadband packages. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. So I made a phone call today to activate it, then in the p. Hi Sorry to hear that there's been issues with your broadband installation. . The first person told me that my recent order had been canceled because of reasons, then she put me through to sales to make a new order. . com & Community; Broadband. It means we can do a better job for you and the nation, both now and in the future. Follow our simple step-by-step instructions to get your problem sorted. 2: Seeker. 0. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. We’ve spent hours on the phone and ea. Set up your BT internet in 8 simple steps. That is where your problem started. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. . Missed engineer appointments - multiple times. The BT TV Box Pro is sold as part of a 24 month contract through BT. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. I got confirmation from both BT and Sky that my phone line and broadband woul. Please try after 15 minutes. Home setup, Wi-Fi & network discussions. Browse . I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Annual price changes and terms apply. com & Community; Broadband. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. 18+ See T&Cs*. £9. Either way, I can testify that Vodafone is abysmal at keeping the customer u. BT mini hub activation frustration. If our engineer's carrying out the install, they'll prove the service is working when they leave the premises. Quality of ServiceFirst of all apologies for the long post but here goes. I'm afraid only our telephone agents can look into broadband related queries. . Go to MyBT and log in using your BT ID and Password. I have asked one of them to respond here, to see if they can help with your. Solved: I have been a BT broadband customer for about a year. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Full Fibre 900 Install. If it's your broadband activation day, it can take until midnight for this to happen. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. The letter also stated that "Your broa. @Sue_7. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. if you have a broadband package that will include phone line so are you being charge by BT & SKY for your landline. Openreach deal with all providers apart from Virgin Media, who have their own. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Hi , Thank you for posting and welcome to the Community. I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delivery and activation will still be made tommorow, activation Friday, I was annoyed but got over it. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. Checkout now. You do not need to leave it plugged in all of the time, but just keep it for fault finding, as it could. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. 0 Ratings. Hello, Me and mother currently have not recieved internet for an entire month. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. BT order tracker says service was activated on 1 July, but also an alert apologising for delay to 6th (due to network install delay) and saying a 'specialist team' was working on it. Since then there has been a series of problems including routing errors, cable work. Broadband Activation Issues. Rung BT a few times who were very helpful and spoke to open reach…. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. The box is around 13cm x 11cm x 2. This will help to keep you safe while browsing online. Plusnet charges £49. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. £51. Black Friday deal. Joining BT from another service provider? You can connect your devices to use Hybrid Connect, but don't plug your. BT. A SIM arrived on Friday (5 days after the initial order). All our broadband hubs have the latest technology installed to give you the best possible connection. Digital adapter problem. Openreach FTTP became available to order a month ago. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. BritBox is an on-demand streaming service for UK TV boxsets. Until today I paid for Sky ADSL2+ broadband for her. If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id. . 95 setup cost depending on the package. in Broadband activation 20-06-2023; After activation sync speed dropped. ). We are so annoyed. I called bt again and was promised it would be on by midnight on the 22nd. Provided the commissioning test passes, you will be told that your service is now active. Region No. . My second order was not made correctly and whilst the third order has gone through, my Sports channels keep dropping out and no one knows why. 900 Mbps Upload + Download. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. BT Fibre broadband / No internet on activation day. 2020 but since then my broadband is still inactive. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. Offer ends 07/12/23. Edit - No issues listed on the service status page. We waited but the broa. Download the My BT app today to get more from your account and products and services. Chat support downgraded firware in Broadband activation 28-05. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. Public BT Wi-fi hotspots Find a. I. Browse . On first day after my first call they said sorry it will works after midnight. . although I was given a date of 4th May as my new activation date, I am still. and manage your personal details and how you pay. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Received my router but am not to plug in until text message. Select Activate on BT Virus Protect. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Download the My BT app >. My 'live' date is tomorrow. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. The smart hub arrived. broadband activation has been delayed for 2 weeks. Choose a category. They have a large number of electronic components which can fail. Sounds very odd, e. View Deal. YouView from BT; BT Sport on TV, Online player or App;. I thought it’s a straightforward transfer. 99/month when bundled with Fibre 1 superfast broadband thereafter. I ordered broadband and it was due to be activated with an engineer visit on the 7th. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve it. I recently moved home and they said it would take approximately 10 days for the address Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. 11. Low on minutes, data or texts?Hi I understand your disappointment at this problem with your broadband activation. Learn about BT Sport, available with Broadband. Advanced Digital Home Phones. The Lounge; BT. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. We're proud to use the EE network for our mobile service. Improve your internet connection, whether it’s slow or you can’t connect. Openreach are now saying that there is an. . ACTIVATION. Broadband Extras & Apps from BT. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Came online to check my bt account to see what it was saying and. Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on. It doesn't mean there's anything wrong with your broadband. Get our superfast unlimited fibre broadband. BT Fibre broadband / BT activation date passed. There may also be a £9. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. 95 setup cost depending on the package. to dept. 3. How much does it cost to install a new BT phone line or reconnect an old one? Find out all you need to know about BT connection fees for a new phone line installation, or to reconnect your service. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. . Upgrade to Complete Wi-Fi. I did a speed test right after I got the confirmation text earlier today. If your existing broadband or landline service stops working, you simply need to report the problem to your provider. Confused about broadband activation. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set abou. Get help with your BT broadband. 5 days a. That’s why we’ve joined forces with EE to innovate and take on what’s next in the world of connectivity. 2. Browse . Get help with BT Fibre Broadband. They are building. We ordered the BT infinity 1 package. No one turned up on the date. Every time I am told to. . You might see an "Activate discovery+" at that point. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. BT add on. Check for known service issues in.